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Privacy Policy
How Urban Craft Wood handles information submitted through the website, store and enquiry forms.
Information We Collect
We may collect information that you provide when placing an order, creating an optional account, submitting a contact or quote form, or communicating with Urban Craft Wood. This can include your name, contact details, billing and delivery information, order details, project requirements and messages.
Orders and Checkout
Order and checkout information is used to process purchases, communicate about orders, support delivery arrangements and maintain appropriate business records. Payment details may be handled by an approved payment provider when one is configured; Urban Craft Wood does not need to store complete card details on this website.
Contact and Quote Forms
Information submitted through the contact and quote forms is used to review and respond to the enquiry. Form submissions are sent to info@urbancraftswood.com.
Cookies
The website may use cookies and similar technologies that are necessary for the shopping basket, checkout, account choices, security and site preferences. Additional analytics or marketing cookies should be documented and configured if those services are enabled later.
Service Providers
Information may be shared with approved providers where necessary for website hosting, payment processing, order fulfilment, shipping, installation, email delivery or technical support. Providers should receive only the information needed for their role.
Data Security
Reasonable administrative and technical measures are used to protect personal information. No website or transmission method can be guaranteed to be completely secure.
Data Retention
Information is retained for as long as reasonably required to process orders and enquiries, meet legal and accounting obligations, resolve disputes and maintain business records. Retention arrangements should be reviewed before launch.
Privacy Requests
Customers may contact Urban Craft Wood to ask about their personal information or request an appropriate correction or deletion, subject to legal and operational requirements.
Contact
Privacy questions and requests can be sent to info@urbancraftswood.com.