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Shipping Policy
Provisional shipping guidance for Urban Craft Wood retail and bulky furniture orders.
Delivery Availability
Delivery availability depends on the destination, product size, access requirements and whether installation is needed. The initial selling and shipping region is the United Arab Emirates, subject to final operational approval.
Methods, Charges and Timing
Available methods, charges and estimated timeframes will be displayed at checkout or confirmed before dispatch. No delivery timeframe or charge applies unless it is shown or agreed for the order.
Delivery Information
Customers are responsible for providing accurate contact, address and access information. Urban Craft Wood should be informed of access restrictions that may affect bulky furniture or installation.
Bulky and Custom Items
Bulky or custom items may require scheduled delivery. Installation or assembly requirements, where applicable, should be confirmed for the product or project.
Inspection on Delivery
Customers should inspect items on delivery and report visible damage, an incorrect item or a missing component promptly using the order details and clear photographs where appropriate.
Questions
Shipping questions can be sent to info@urbancraftswood.com before ordering.