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Terms and Conditions
Terms covering website use, retail orders and custom-made work with Urban Craft Wood.
Website Use
By using this website, you agree to use it lawfully and not interfere with its operation, security or the rights of other users.
Product Information
Urban Craft Wood aims to present product descriptions, dimensions, colours and images accurately. Screen settings, material variation and manufacturing processes may affect how colours and finishes appear. Customers should review the product information and ask questions before ordering where a detail is important.
Pricing
Prices are shown in AED. Tax treatment, shipping charges, installation charges and other applicable costs must be confirmed through the final store configuration or before an order is accepted.
Order Acceptance
An order submission is a request to purchase. An order may be reviewed for availability, pricing accuracy, delivery coverage and other requirements before it is accepted. Urban Craft Wood may contact the customer if clarification is required.
Payment
Available payment methods will be shown at checkout once approved payment services are configured. Customers are responsible for providing complete and accurate payment and billing information.
Delivery and Availability
Product availability, delivery options, charges and estimated timeframes depend on the item, destination and installation requirements. Details shown at checkout or confirmed with the customer form part of the order arrangements.
Custom-Made Items
Custom furniture and joinery depend on approved dimensions, materials, finishes and project requirements. Changes requested after approval may affect cost, production and delivery arrangements. Custom-made or personalised items may not be eligible for ordinary change-of-mind returns.
Intellectual Property
The website content, brand assets, designs and materials are owned by Urban Craft Wood or used with permission and may not be copied or used without appropriate authorisation.
Liability
Nothing in these terms excludes rights or liabilities that cannot be excluded under applicable law. To the extent permitted by law, liability is limited to losses reasonably connected with the relevant product, order or service.
Applicable Law and Contact
These terms are governed by the applicable laws of the United Arab Emirates. Questions can be sent to info@urbancraftswood.com.